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Erdo’s Slack app lets people ask agents questions from a channel, thread, or direct message. Agent replies stay in the Slack thread and include a link to the full conversation in Erdo. When a reply is attributed to a built-in agent, Slack shows that agent’s name and photo. System notices and older replies without agent attribution continue to use the Slack app’s default identity.

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Reinstall after the identity update

The agent name and photo require Slack’s chat:write.customize permission. Existing installations do not receive a newly requested permission automatically. Disconnect and reinstall the Slack app from Data & connections after this update. During installation, approve the new permission. Until the app is reinstalled, Slack may reject attributed replies because the existing bot token does not include chat:write.customize.