Channel status

One read tells you, for each channel, whether it sends today or is waiting on something.

erdo channels status
curl https://api.erdo.ai/v1/channels/status -H "Authorization: Bearer $ERDO_API_KEY"

The same read is available to agents as the erdo_channel_status tool. Each of email, whatsapp, sms and voice carries a state, an optional reason and remediation, and the items (numbers, senders, domains, registrations) the state came from.

State	Meaning
`active`	The channel sends today.
`not_configured`	Nothing has been set up yet.
`pending`	Requested, with no more specific waiting state.
`registering`	A carrier or Meta registration is under review.
`verifying`	A calling trust registration (SHAKEN/STIR, branded calling) is under review.
`needs_dns`	A sending domain waits on DNS records you have to publish.
`needs_your_phone`	The registration needs a one-time code read off your own mobile.
`rejected`	The provider refused. `reason` is its words and `remediation` says what to change.
`not_available`	The channel can’t be used through Erdo’s automatic flow for this organization.
`unknown`	The source could not be read. This is not the same as not configured.

business_profile_complete and missing_profile_fields are reported once for the organization, because every registration depends on the business profile. The read comes from what Erdo already stores and keeps in sync. It never calls Twilio, Meta or the mail provider, so it costs nothing to refresh. Typical review durations are not part of the response.

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Channel status

Channel status

​Channel status

Channel status